0

Shipping & Delivery Policy

At ShopFreelance, we strive to process and deliver your orders safely and on time. This Shipping & Delivery Policy explains our shipping charges, delivery areas, estimated delivery timelines, and related terms.

1. Delivery Locations

We currently deliver orders across India, subject to serviceability of the delivery PIN code.

Some PIN codes may not be serviceable due to courier availability, logistical limitations, or other operational reasons. If your PIN code is not serviceable, we will inform you accordingly.

2. Shipping Charges

  • Free shipping is available on orders with a total value of ₹500 or more.

  • Orders below ₹500 are subject to applicable shipping charges.

  • The applicable shipping charge, if any, will be displayed during checkout before you place your order.

Shipping charges may vary depending on the delivery location, order size, weight, or other logistical factors.

3. Order Processing

Orders are generally processed after successful confirmation of payment and order details.

Processing time may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.

4. Delivery Time

Delivery time varies depending on the destination PIN code, courier availability, and other logistical factors.

The estimated delivery date or timeframe, where available, will be communicated or displayed during the ordering process.

Please note that delivery estimates are indicative and may be affected by circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Transportation delays

  • Courier or logistics disruptions

  • Public holidays

  • Government restrictions

  • Remote or difficult-to-service locations

  • Incorrect or incomplete address information

5. Tracking Your Order

Where tracking is available, you may receive shipment or tracking details after your order has been dispatched.

You can use the tracking information provided to monitor the progress of your shipment through the applicable courier service.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.

ShopFreelance will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If a shipment is returned to us because the delivery could not be completed due to an incorrect address, non-availability of the recipient, or repeated delivery attempts, any additional shipping or re-delivery charges may be applicable.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to us.

Please ensure that someone is available to receive the order at the provided delivery address and that the recipient can provide any information reasonably required by the courier for successful delivery.

8. Damaged or Tampered Packages

Please inspect the package at the time of delivery.

If the package appears to be visibly damaged, opened, or tampered with, please contact us as soon as possible and, where appropriate, refuse acceptance of the shipment.

For any issue concerning a damaged or incorrect product, please contact our customer support team with your order details and photographs of the package and product.

9. Undelivered or Delayed Orders

If your order has not been delivered within the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant courier or logistics partner to determine the status of the shipment and assist you as reasonably possible.

10. Contact Us

For questions regarding shipping or delivery, please contact us through the contact details provided on our website.

ShopFreelance
Delhi, India

We reserve the right to update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with the updated effective date.